Senior Information System Support Specialist

Augusta, Maine, United States | Office of Information Technology | Full-time | Partially remote


Office of Information Technology (MaineIT)

Senior Information System Support Specialist  – Shared Services


OPENS: November 01, 2022

CLOSING: December 16, 2022



The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees.  MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.


MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

  • Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
  • Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
  • Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
  • Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.



MaineIT is seeking a technical professional to support Jira, Confluence, and Subversion.  The successful candidate will understand how these systems are utilized within MaineIT and provide support and maintenance to the current installations, as well as provide recommendations to management on future roadmap for them.   

This is advanced technical services work in an integrated computer network environment.  Responsibilities include designing, installing, and configuring multi-user operating, network, and/or application systems; performing advanced troubleshooting and vendor technical liaison functions; and overseeing development and delivery of user training on an agency-wide basis.  This classification is distinguished from the lower levels in this job series by having full responsibility for overall network systems operations in an agency or major Bureau, and by playing a significant role in establishing agency/bureau information systems strategic direction.  Supervision is typically exercised over technical or support personnel.  Work is performed under limited supervision. This position is located in Augusta, ME and reports to Shared Services.


Hybrid Work Opportunity – The employee in this position currently has the opportunity to work from home as much as 90% of the time.



  • Performing a full range of administrative functions to control systems and to attain maximum utilization and efficiency.
  • Providing user support.
  • Monitoring services daily and report errors.
  • Participating in the development and implementation of agency information system policy to establish agency Standard Operating Procedures.
  • Planning, developing, coordinating, and managing complex projects in order to achieve agency information systems objectives.
  • Participating in the development of internal data management plans and coordinating plans and activities with personnel to avoid duplication of efforts, share information, and maximize system efficiency.
  • Participating in the planning, implementation, and management of special projects, and providing assistance in achieving agency information systems objectives.
  • Providing support as needed to the implementation of the Business Recovery Plan.
  • Providing documentation on all specific agency application installs, computer setups, and any projects for that agency.
  • Interacting and working as a team with a variety of system support staff in order to ensure work is accomplished in an efficient and effective manner.



  • Experience managing Atlassian Jira and Confluence at a system administrative level
  • Knowledge of Jira project development
  • Knowledge of centralized version control systems
  • Experience with Apache Subversion
  • Knowledge of Git distributed version control system
  • Understanding of Agile SCRUM principles
  • Ability to troubleshoot deployments and installation problems utilizing logs files and SQL reports.
  • Ability to write and create SQL Reports.
  • Basic knowledge of SQL databases
  • Ability to communicate effectively orally and in writing.
  • Ability to generate and understand technical documentation and specifications.
  • Ability to work with a variety of information technology professionals with a wide range of skill set
  • Ability to perform work requiring lifting and physical exertion may be required.
  • Ability to work independently and organize prioritization of tasks with little instruction.
  • Possessing an understanding of customer relationship best practices.
  • Demonstrated desire to exercise accountability in a professional manner.
  • Demonstrated ability to respond in a timely and effective manner.
  • Understanding of empathy and how to exercise it with a variety of personalities.
  • Understanding of emotional intelligence principles.  
  • Ability to listen and understand first before responding.



  • We need a candidate who can deliver and contribute as a positive team player, a person who understands complex systems and associated security risks and can make decisions to effectively improve work and performance levels.  We need a person who can successfully develop others and who will take the extra steps needed to make sure quality work is delivered to our customers in a timely and consistent manner upholding our CARE values.



(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).


A minimum of 5 years of a combination of related post-secondary education, technical certifications, or technology related work experience.



Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.


Resume’ and Cover Letter must be submitted in order to be considered for an interview.   Application deadline: December 16, 2022


All current MaineIT Job postings can be found here: « Openings at State of Maine Office of Information Technology



JOB CLASS CODE: 0929 POSITION: 065900014  PAY GRADE: 26 - ($59,259.20 - $80,017.60/yr.)*

   *Includes a 15% recruitment and retention salary adjustment. In addition to the above base salary this position is eligible for a training bonus applied for the duration of employment in this position.



  • Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays12 days of sick leave, and 3+ weeks of vacation leave Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
  • Health Insurance Coverage– The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.   
  • Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.  
  • Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).  
  • Retirement Plan– The State of Maine contributes 13.16 of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.   
  • Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.  
  • Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.  
  • Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.  
  • Living Resources Program – Navigate challenging work and life situations with our employee assistance program. 
  • Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.   
  • Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.  
  • Learn aboutadditional wellness benefits for State employees from the Office of Employee Health and Wellness.  


*Maine State Government is an Equal Opportunity employer.  We celebrate diversity and are  committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.