Information System Support Specialist I

Augusta, Maine, United States | Office of Information Technology | Full-time | Partially remote

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Office of Information Technology (MaineIT)

Information System Support Specialist I – Client Technologies

 

OPENS: September 21, 2022

CLOSING: October 05, 2022

 

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) provides critical support services to over 13,000 employees. MaineIT oversees large scale enterprise applications and computing infrastructure that supports the critical and diverse business needs of the State of Maine executive branch and its agencies.  The incumbent will be joining the Enterprise Software Licensing team, responsible for assessing customer software needs, deploying and managing software licenses and renewals.

 

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

  • Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
  • Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
  • Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
  • Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

 

ABOUT THE JOB DETAILS:

Want to ensure state employees have the licensed software they need to provide outstanding support for the citizens of Maine? Yeah, we do that, feel free to get your hands dirty. Speaking of getting your hands dirty, you will be part of a team ensuring the management and availability of over 11,000 endpoints.

If you are interested in belonging to a dedicated, hard-working, and fun-loving group then this is the team for you. Striking a balance between playfulness and professionalism is a serious job but someone has to do it!

You will have an exciting opportunity to work on a full range of system administration functions requiring a technical computer support background. You will be on a high performing team with exceptionally skilled IT professionals to support user groups across all state agencies and business units.

Responsibilities including, but not limited to, downloading, evaluating, testing, and deploying licensed to managed endpoints. Work is performed under limited supervision.  Teamwork is essential. We all help each other regardless of our roles, thus a multi-technical skilled candidate with a diverse background in systems is preferred.  This position is located in Augusta and reports to Client Technology Services.

 

WHAT WILL YOU DO?:

  • Test and evaluate software and hardware products to determine applicability and value to agency operations.
  • Provide support and understanding of license agreements when it pertains to government agencies.
  • Work with approved vendors to obtain quotes to purchase licensed software.
  • Utilize remote tools or onsite support, troubleshoot, diagnose hardware and software issues related to Windows clients
  • Provide limited training to the end users for them to achieve nominal performance in computing
  • Collaborate with other teams outside/within Client Technologies to resolve problems
  • Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency
  • Utilize and contribute to the Client Technologies Knowledgebase utilizing the KCS methodology
  • Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures (SOPs).
  • Maintain IT security standards, including confidentiality
  • Perform troubleshooting and fault isolation on PCs and related system components in simple configurations to maintain system availability.
  • Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required, this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.
  • A valid driver’s license with reliable transportation is required.
  • Working knowledge of current Microsoft operating systems (Windows 10), Office 365, remote tools, service desk ticketing systems, and desktop and laptop hardware
  • Ability to configure, setup, consume, and utilize smartphones and IP softphones
  • Participate in meetings and projects as assigned

 

MINIMUM QUALIFICATIONS:

(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

 

A high school diploma or general equivalency AND a demonstrated aptitude for technology and customer service

 

HOW TO APPLY: 

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.

 

Resume’ and Cover Letter must be submitted in order to be considered for an interview.   Application deadline: October 05, 2022

 

All current MaineIT Job postings can be found here: « Openings at State of Maine Office of Information Technology

 

SALARY:

JOB CLASS CODE: 0928 POSITION: 014003301 PAY GRADE: 19 - ($43,472.00 - $57,907.20/yr.)*

   *Includes a 15% recruitment and retention salary adjustment. In addition to the above base salary this position is eligible for a training bonus applied for the duration of employment in this position.

 

BENEFITS: 

  • Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays12 days of sick leave, and 3+ weeks of vacation leave Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. 
  • Health Insurance Coverage– The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.   
  • Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.  
  • Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).  
  • Retirement Plan– The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.   
  • Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.  
  • Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.  
  • Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.  
  • Living Resources Program – Navigate challenging work and life situations with our employee assistance program. 
  • Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.   
  • Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.  
  • Learn aboutadditional wellness benefits for State employees from the Office of Employee Health and Wellness.  

 

*Maine State Government is an Equal Opportunity employer.  We celebrate diversity and are  committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.